01Appointment alerts
If you receive no matching alerts during your 30-day monitoring period, you can request a full refund of the Slotbys monitoring service fee.
Our team reviews the monitoring record before processing an eligible refund. Refunds are reviewed by our team; they are not automatic.
02US appointment booking
US visa appointment booking assistance is a separate service at USD 195 per applicant. If your selected interview date range ends without a matching booking, the Slotbys service fee is refundable.
Government and visa portal fees are separate from the Slotbys service fee and are not covered by this refund.
03What the guarantee covers
For appointment monitoring, the guarantee covers receiving no matching alerts during your 30-day access. An alert is an opportunity to book, not a guaranteed reservation. Other applicants may book an opening before you do.
Slotbys does not guarantee visa approval. The monitoring service sends alerts; you complete the booking on the official visa website. US booking assistance follows the separate terms above.
04How to request a refund
Email sales@slotbys.com with your payment reference, the service or route you purchased, and the contact details used at checkout. For US booking assistance, include your booking request reference if available.
Our team will check your order and the relevant monitoring or booking record, then confirm the outcome. Eligible refunds are processed through Stripe. Please do not send passwords or full card details.